Gas prices fuel drop in car owner satisfaction
Drivers of new cars were less satisfied with their vehicles this year for the first time in at least five years due mainly to rising fuel prices, according to an annual survey released Thursday.
The survey by the J.D. Power and Associates marketing and consulting company saw the industry average drop by two points to 770 this year from 772 in 2007. The survey measures owner satisfaction with the design, layout and performance of new vehicles.
It was the first drop in at least five years, said Neal Oddes, J.D. Power's director of product research and analysis. Gas prices rose 27 percent in the period between the 2007 and 2008 surveys, he said, but the latest survey found that fuel economy stayed the same at an average of 21 miles per gallon.
"The fuel economy hasn't improved from last year to this year," Oddes said. "You just haven't seen that movement."